Cause of error code 13.5 PAPER JAM CHECK REAR DOOR

Paper-delay jam at fuser.

Solution for error code 13.5 PAPER JAM CHECK REAR DOOR

1. Check the transfer roller and small media belt to ensure they are operating and can feed print media into the fuser. 2. Check the paper path for obstructions near the transfer roller, toner cartridge, paper feed assembly, and fuser. 4. Try removing and reseating the fuser. 5. Examine the fuser gears and drive gears for wear. 6. If needed replace fuser or appropriate drive gears, or both. 7. If false error message continues, replace DC controller.