Cause of error code 13.99 PAPER JAM [LOCATION]

A non-specific paper jam occurred.

Solution for error code 13.99 PAPER JAM [LOCATION]

1. Remove jammed media from the specified location. 2. Verify the paper tray is fully closed. 3. Inspect and/or replace the feed and separation rollers. 4. Ensure there is no obstruction in the path, such as a torn piece of paper. 5. Open and close the top cover to clear the message. 6. Check sensors and flags for proper operation